Category: Small Business

No Distractions are Small

So, as I map out my to-do list for the day I also include time for interruptions. Of course, we wouldn’t be in business if we weren’t being interrupted at some point, right? But, what is the solution to staying on track when we’ve been pulled away? Again, I believe it is communication. I also believe it is collaboration—an agreement of sorts between client/contractor/employee, and this is an integral piece of a smooth-operating team, especially when remote team members are part of the picture.

The Importance of Inspiration, How to Find It

It is difficult to find or recognize positive inspiration when you are in the middle of beating yourself up. Step away, take a break, and do something different. Go somewhere — get into a different environment. Take a walk. Take a drive in the car. Go to a movie. Dig in the garden. Just go somewhere other than the place where you were frustrated and looking for inspiration!

On the Flip Side: The Mindset of Fake It Until You Make It

As a small business advocate, a soldier for entrepreneurs and fresh-out-of-the-starting-gate solopreneurs, my “Fake It Until You Make It” thoughts focus on the mindset of you are what you think. Think it and you will be it. Don’t listen to the doubting lies in your head, or the loving “suggestions” from family members who don’t understand what you do (for a living), instead, focus on the “I am…”. I am capable. I am worthy of change. I am able to start a business. I am succeeding at business. I am learning. I am being the best that I can be. I am loved. I am supported. I am making a difference in the world. I am doing what I was created to do, and I am doing it well.

Customer Service No-No’s and the Alternatives

Listen to your customers. Hear what they have to say. Do not assume you know what they are going to say. One small deed of good customer service goes a long way (to a better experience, and a better world in general). Your efforts in customer service are not just applied towards the dollars that you earn per hour, they apply to the world that you hold in the palm of your hand at that very moment. That, my dears, makes good customer service.