Author: Mary Humphrey

Communication Challenges in Virtual Teams

Personally, as a virtual assistant, the sense of being a part of a team is both inspiring and encouraging! It keeps in the forefront a sense of who and what we are working towards! (Of course, we’re always working towards helping a business succeed. But this adds the who and why to the equation…it is icing on the cake!)

Customer Service No-No’s and the Alternatives

Listen to your customers. Hear what they have to say. Do not assume you know what they are going to say. One small deed of good customer service goes a long way (to a better experience, and a better world in general). Your efforts in customer service are not just applied towards the dollars that you earn per hour, they apply to the world that you hold in the palm of your hand at that very moment. That, my dears, makes good customer service.

Systems are Key to Business Growth

The development of systems within a small business is key to growth. To succeed, people cannot depend upon memory alone. Most of us (entrepreneurs and employees alike) do not have enough time on our hands to stop and leisurely think each time a new project or problem lands on our desk. Systems are incredibly important […]